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TroutRinger

Tough Trip and Note on Boiling Springs Resort

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51 minutes ago, TroutRinger said:

I did send them a FB message. They responded quickly, acknowledged the issues, and said they were working on solutions. I hope they can get everything figured out. 

I really wonder if things will change. If Someone owned a business and watched someone wait for 2 hours and they didn't say anything or take drastic measures, chances are they will never get it.

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Yeah, even if they were having insurmounable problems getting things going and realized it, acknowledging it by stopping by the customer and telling them that there were problems and they were going to be a lot later getting on the water goes a long way toward defusing frustration and making the customer feel better about the whole thing.  It's like ordering something in a restaurant and 40 minutes later you're still waiting for it; if the waiter comes up and tells me once or twice that it's taking longer than expected to  get it done but they haven't forgotten me I'm reasonably okay with it, but if I don't hear anything from them the whole 40 minutes and they avoid even lookng my way when they are roaming around, I'm too steamed to enjoy the food when it DOES come.

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I usually give people a second chance. Especially if it's all new to them. The funny part is that the old owners weren't much better. Sometimes you would end up waiting around forever to get shuttled. And it was never at a time that they seemed busy. A few years ago me and a couple of buddies waited about an hour to be shuttled and we were the only ones there. We grabbed our chairs and a cooler and found us a shade tree and just enjoyed being on a trip. 

Hopefully they get it together. I'm sure I will find out later this summer. 

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Good advice on here, and you handled it right by letting them know. It's not easy to get it just right when you're new and inexperienced, but there are some common-sense things that need to be done. Acknowledge the customer, apologize for the inconvenience, don't make excuses and maybe even offer up something extra. All that goes a long way to calming down an irritated customer. It's gonna be trial by fire for these guys with Memorial Day right around the corner.

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We were there this weekend...They seemed disorganized, but made it through the weekend. Former owner ran a much tighter ship, but all in all not a bad weekend. Floated Mason to Slabtown Friday with my buddy Mike...Fishing slow, maybe 15 bass, Mike's best 17" on a baby brush hog, my best 16" on a spinnerbait. Did not fish Saturday...Water came up 3' or so overnight...did not look like it would be fun with no gravel bars, and too dangerous for the kids to swim. Did a hike and ran some folks over to the upper current. River looked better Sunday...but very crowded. Packed a  cooler and took the kids to Paddy Creek CG for a swim...Perfect choice! Packed up and drove home today. River still had some murk to it, but looked OK.....Had a pretty good lunch at the Maid-Rite in Rolla. Loose meat burgers, fried chicken, and frozen treat kinda place with a homemade Vanilla Cream Soda. Will be stopping there again.

 

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