I have used St Croix customer service twice. I have always have had excellent results. They have even taken care things that were my fault. I will admit I own way to many of thier rods. Only bought one that I didn't like and didn't keep, it was a triupmh. Pissed me off I thought I bought an entry levdel spinning rod that was good quality, I am not saying it was not, I but Croix cause they are great rods made in the USA. The triupmh is made in China. They made this right!!! I am the one who didn't read the label. I don't feel they need to compete in a Wally World setting. I will continue to take my business local, if they can't supply my fly fishing needs, and they really can't [they get thiers on the hunting side] I will continue to use Phil and another fly shop at my favorite placde to fly fish. The tailwaters of Taney.
BillMc