Njardar, I'm sorry that things did not go smooth on your order. I did get surprised with orders during chirstmas and during the month of Jan I was needing to rebuild my stock. I'd admit most of my attetion was focused on my Nano Ti rod, new alpha drag system, and traveling. I did check my msg and noticed you did call and at that time I was unable to return your call.
I do try my hardest to return every email and phone call that day. However, sometimes it is taking me more than 24hrs sometimes to get back with someone. I'm still trying to tweak my way of doing things to make things happen faster. I did start using a new software for orders/shipping starting Jan 5th and it has solved the whole Back Order issue. When an order is not shipped it contacts you and also lets you know if something is on Back Order. I feel that this needed to be done and I'm very happy that it is now in use.
I'm the first to admit when its time to not do everything yourself. So last week I took on someone on the west coast to help me take some of the load off. I hope this will also lead things further in the right direction.
I do feel bad when someone has an issue, because the last thing I want is someone not to be happy. I'd like to offer my apologizes and send you one of my Nano Ti rods in March when my 2nd run is ready.
Justin