Went to BPS on 2/26/19 to get a Garmin Echomap Plus 63cv. They were on sale and of course they were out except for display model. The clerk did a search for one and found it at the Independence store and said he could order it and be in Columbia in a week. Went there today to see if it was in and it was not. I asked the clerk where it could be and he got the manager to look it up. The Garmin was still in Springfield and it could be another week before they got it. The manager today said I should have been given the option to go to Independence and pick up myself. I was so mad I told the manager I want my money back. They gave me my money back no questions. My frustration they should have told me it would be longer than a week. They are not the only place to buy things out there. They are going to be my last option to buy anything from them from now on.