I want to give a positive testimonial for Jim and Plateau Fly Shop in Springfield. I've enjoyed spending money with these guys over the past several months, and this weekend they really came through for me.
A couple of weeks ago, I dropped my Redington CD 5/6 reel on the asphalt and bent the foot enough that it wasn't possible to attach it to the rod until it was repaired. I tried finding a replacement foot on my own, but no one had the part, because the reel is an older model. I called Jim and cried about it, expecting him to tell me he would gladly sell me a new reel. Instead, he said, "let me see what I can do."
Less than an hour later, he called and said he found someone who had the replacement part I needed, it would be mailed to the shop, and he would call me when it arrived. He called me on Saturday, I picked up the part yesterday, and replaced the broken foot last night. The price was very reasonable (VERY reasonable, wink, wink, nudge, nudge).
My favorite reel is back in action, and Plateau Fly Shop deserves big kudos for their top notch customer service.