Good News On Motorguide

[Champ188]

My nearly new MotorGuide Tour Edition went gonzo the other day, pretty much refusing to run at anything but high speed. If I turned the speed-control knob down anywhere near mid-range or below, the motor ran constantly. I could turn it all the way up or close to it and the motor would operate semi-normally except you didn't know when it might decide to come on all by itself, which is a little disconcerting to a guy who doesn't swim and would prefer not to be tossed off the front deck.

Took it to Waymack Marine in Springdale, AR, where they found water in the foot. Seems this a common enough problem that MotorGuide has issued a service bulletin on it. The units are leaking around the built-in transducer.

The good news is that MotorGuide honored their warranty not only by replacing the entire foot (i.e. the motor itself) with a new and improved model, but also bumped up my warranty by a year, giving me a new warranty for 3 years. I'd call that stand-up service in today's age of customer service.

And speaking of service, Mitch at Waymack happened to have a foot in stock, so my turnaround time was less than 24 hours. They are one of only two MotorGuide warranty service centers in NW Arkansas.

I know we all have our preferences and I have nothing bad to say about Minn Kota, but I'm a MotorGuide guy and after this experience, I'll continue to be one.

[Tom Spence]

Thats good news to me cause I'm ordering a new Champ 198 and switching to Motorguide.

[techo]

Sorry you had to go through that, but glad you had great service. Best wishes on the tourney.

[Hogfan]

I'll agree with you on the customer service at Waymack. I have never purchased a boat from them but have purchased several parts for my boat and electronics and Mitch has always went out of his way to help out. Great customer service at Waymack!

If they only sold Champions.....

[Champ188]

Thats good news to me cause I'm ordering a new Champ 198 and switching to Motorguide.

Congrats on the new 198. You will love it. My 188 is a 2004 and I'm at the point right now where I'm considering selling it and getting a new one. I hate to let it go, though. Dang it's been a good one.