Gander Mountain Customer Service Sucks

[Feathers and Fins]

Iordered 1 dozen Bluebills, 1 dozen redheads and 1/2 dozen Canvas backs Mondayand paid for express next day air.

So I take today off so as to be sure the delivery driver doesn’t just leavethem on the front porch or take them back to the warehouse. Well 5pm comesalong and I call Gander to find out where my shipment is.

I received a confirmation of request and cost. No tracking number or any othere-mail.

So I get a guy at gander and find out the cancelled the order saying problemswith the Credit Card. No phone call. No email and no reason other than CCproblems.

Funny I know what’s in the account as that’s my hunting fund card and keep aminimum 2500.00 in the account. So I checked online and the account has substantiallymore than that in it.

So no way a NSF and as I used it earlier today I know it’s working just fine. Also Billing address was correct.

Is this typical of their customer service to not even make a simple phone call “Iverified they had my number" and asked why I was not called, all the guycould say is I’m sorry. Sorry is no excuse they have my e-mail they have myCell number and My House number.

Well guess they will never get my business again. Why did I bother not juststicking to Rogers, Never had a problem with them!

Sorry had to vent

[exiledguide]

I had same problem with last spring with a well know seed company after investigating found out there records had been hacked and Discover Card issued me a new caed but no one at that company ever bothered to let me know until I called to find out why the seeds had not arrived. I told them they are no longer getting any buisness from me. Not that they care because most people will put up with that and keep on buying from them.