Falcon Rods

[Midwest troutbum]

I've personally returned 3 rods directly through st croix with excellent results. As long as its legit and you have copies of reciepts registration and original tags and call ahead to speak to someone. I also know people who were near headquarters who just dropped in like yourself and received the royal treatment like your experience with falcon.

As a general rule I would not ever go through the retail store on any product for manufacturers warranty issues or replacement issues especially cabelas. I bought a 400 dollar Ross reel through cabelas and had the worst headaches ever from time of purchase to time of actually having the product in hand. First it was on order then they told me backorder then it was lost then it was at the store but shipped to another store then it was never at the store then the story was the reel was never ordered at Ross reels. Cabelas could only come up with excuses and not solutions or even an appology. Customer service and the order Dept at cabelas does not take any pride or care or pay attention to important details or listen to the customer. They don't have to. Many employees at my local store are only there for a few months to a couple of years and are either canned or quit. Why care? they are so big nationally there is no incentive to personnally care about the customer only about the sale.

When dealing with an out of town manufacturer, Ive come to belive through all of this and other experiences its always best to talk to the manufacturer first and to get someone of importance name and contact info on an letter explaining the situation. No retailer I know would ever take a ton of their time trying to get something free for someone when they could be selling another rod in this case for additional profit. Sounds like you got hosed by a wiseguy retailer and their management. Especially when they're competing against foriegn companies who sell everything for pennies on the dollar.

[exiledguide]

I've bought my first St Croix rod in the late 70's, Birch Bark fly rod and have owned a number of them and and also have in the last15 years have bought a few Falcons. I broke 1 Falcon a couple of years ago but that was my fault so I've never tried to replace any rods with either company. I've bought 1 Falcon and 1 St Croix this year and both companies warranties state that you have to return to the factory. Both companies build quality rods most of wich are made in America. I'm kind of disturbed that some St Croix rods are now made in Mexico. I don't have a problem with imports as long as they are not from heathan Communist Viet Nam or Godless Communist Red China.

[Midwest troutbum]

I was not aware some st croix rods are now made in Mexico. I would not buy that particular cheaply foreign assembled model if that is true. I know they all were made in USA just a few years ago. Ive bought at least 4 st croix rods total. 1 ultra light, 1 spinning for largemouth fishing, 1 baitcasting rod, and 1 2 piece flyrod for trout fishing. All of these were built in america. I guess times have changed for worse here in America. Maybe I will need to look elsewhere should I need a new fishing rod someday. Glad I bought when they were American made. Ill make my own before I buy something assembled in the far east.

[exiledguide]

Yeah it's there lowest priced rods, still have 5 year warranty. All the brands I started with are almost all made on the Pacific Rim.

[Wayne SW/MO]

I have 3 and love them and fortunately I haven't broken any.