I have broken quite a few (6 or 7) in a variety of ways and I have never had an issue with the Xpeditor replacement. I call them on the phone (or you can do it online) and they charge $50 to my credit card, they send me a rod and I send them back the damaged rod in the same shipping tube. If you don't return a broken rod they will charge your account full price.
I have broken two this year and both have been replaced fine. The broken rod on one float with JoeD was my fault. We were cruising through a fast shoot when I cast into a tree and when I tried to flip it loose the braided line looped over the second guide and cinched down like a vise. Before I could even react (or we could stop the canoe) I had a two piece rod. Bad cast at the wrong time, there's nothing like the distinctive sound of breaking graphite. I gotta say the rest of the day was kind of a bummer, it sure does take the wind out of your sails. Of course JoeD was an unrelentless fishing machine like usual and piled up the numbers while I sulked, not one of my finer moments!