Motorguide warranty tip

[aarchdale@coresleep.com]

It all started 48 days ago when i took my Xi5 in under warranty, The wires in the head of it melted together. I had ran this motor for 18 months without an issue until this.  Took it to marine repaor in springfield. They are great guys and did everyting they could but motorguide didnt have the part i needed which was the control board.   Took it in on May 31st,  they called me the next day and said i needed a control board and they were on back order from motorguide until june 28th. I was pretty bummed but i waited until july 6 or 7th and caled and they said they still had no word from motorguide.....

I called motorguide and asked about the part and they had no answers. I said well i need a new motor shipped to me or pull the part off a new one, i waited for over a month. I kinda feel  like for the price of that troller i was paying for some good warranty service too. The guy on the phone was very nice and said he would email the vender that builds that part and see when they will be ready.  thought to myself "great" he is sending a freaking email for me... Well got a call the next morning bright and early saying they were shipping the part out that day.     Not sure how or where they found one but i guess the moral of the story is to call and give them some flack. I know they didnt want to send me a new 1500$ motor..... My rant is over, hopefully it will be ready for me Monday

 

 

 

 

 

 

 

 

 

 

 

[aarchdale@coresleep.com]

Friday now and still no part. Motorguides customer service is pretty piss poor. called them today and was told to call back monday so they can track the part

[Ketchup]

Well crap. We have a tourney this Sat. 

[aarchdale@coresleep.com]

Hopefully i will get some answers tomorrow. Im gonna throw a fit and demand them send me a new one. Not sure what else to do. 54 days since i took it to the shop

[Dutch]

Wow that makes me glad the I opted for the X5 instead of the Xi5.  Not quite so many things to go wrong.  I hope you get back on the water soon.

[aarchdale@coresleep.com]

talked to Motorguide today. They said the part just shipped out today.  They previously told me it had shipped on the 13th.  I have a tracking number now so i actually believe them this time.   I will never buy another motorguide product again after this once craps out.....Lies after lies.   

[dan hufferd]

I hope that doesn't happen to me. I had trouble with the gps, customer service was so bad that I had to take it back to BPS and swap it for another one. I was inside my 90 days so it worked.

I am sacred now, anybody want to buy an xi5 80?

[aarchdale@coresleep.com]

I will for a parts motor. Would be easier than dealing with motorguide....I actually love the motor and havent had any issues in 1 1/2 years.  Marine repair in Springfield said they will get it fixed the day the part comes in, so hopefully ill be good by the weekend

[Ketchup]

If not we have open seats for ya. Have 2 newbs coming also. 

[aarchdale@coresleep.com]

Just talk to marine repair and they said the part was there and he would have it ready today.   Not sure i still know how to fish, last time i went i had to wear a hoodie