St. Croix Rods

[Bill Babler]

Spoke to the good folks at St. Croix today, and this is just for FYI

Avid and Primier series spinning rods have 1 yr. warranty on workmanship.

Breakage policy is $50.00 to replace the rod plus shipping from Branson via UPS is $30.00

They will ship it back free.

[Wayne SW/MO]

Did they mention the Mojo's?

[fishinwrench]

Bill, Not sure who you talked to, but they made a mistake.......Avid "RODS" are lifetime (except for the surf rods).

And Premiers are 5 year.

Avid "REELS" have a 1 year warranty..... (possible explanation for the confusion)

LIFETIME WARRANTY

LegendXtreme Rods

Legend Elite® Rods

Legend Ultra® Rods

Legend Tournament® Rods

Legend® Inshore Rods

Avid Series® Rods

Avid Series® Inshore Rods

Reign™ Rods

Legend® Fly Reels

SCV, SCIV, SCIII Rod Blanks

5-YEAR WARRANTY

Triumph® Rods

Mojo Bass Rods

Premier® Rods

Wild River® Rods

Tidemaster® Rods

Avid Series® Surf Rods

SCII, SCIIW, SCI, E-Glass Rod Blanks

Note: 2005 and prior years offered a 2-year warranty.

1-YEAR WARRANTY

Avid Series® Spinning & Casting Reels

Premier® Spinning & Fly Reels

Legend® Ice Rods

Premier® Ice Rods

[Dutch]

I sure do hope that my avids have lifetime. @ $160 per they better have. And I had to have one replaced last year and the cost was $20 did they go up to match Gloomis?

[Micheal Kyle]

Here is the St.Croix service plan straight off there web site,

SILVER STAR SERVICE PLAN

The fact that you’re reading this probably means you’ve got a damaged rod. Rest assured that our goal is to get you fishing with it again as soon as possible. Now, if you’re convinced that our error led to its demise and you know the warranty has not expired, then our Silver Star Plan is your best solution. Here’s how it works.

1. Write a note explaining the problem. Send the note, a check for $20* and your entire rod to St. Croix. We suggest using our Discount Shipping Program, which is described elsewhere on this page.

2. If your rod was damaged due to faulty workmanship, then of course we will cover the cost of the repair or replacement during the warranty period.

3. However, if evidence indicates that the damage is due to an accident, normal wear or neglect, then we’ll advise you of the additional cost to repair or replace your rod.

* The $20 charge applies to USA and Canadian customers, only. The charge for shipments to all other countries is $30.

Acceptable methods of payment include personal check (drawn on a USA bank account) and credit card (VISA, MC, American Express, Discover).

GOLD STAR SERVICE PLAN

Ahh..but what if you’re not registered as the original owner of the rod. Or your buddy stepped on your rod, or slammed it in a car door, or worse yet, used it to free a snag. No worries. St. Croix’s Gold Star Plan eliminates the uncertainty of a dubious warranty claim. Here’s what to do.

1. Return your damaged rod to St. Croix. Use our Discount Shipping Program to save money.

2. Include a note requesting our Gold Star Service, along with a check for $50 to cover the repair or replacement of your rod. Our Technician will determine whether to repair or replace your rod keeping in mind we’ll only repair it if we can make it perform like new.

3. That’s all there is to it. And there’s no additional s&h charge for customers in the USA. Canadian customers must pay an additional $20 for s, and all other International customers must pay an additional $30 for s&h.

Acceptable methods of payment include personal check (drawn on a USA bank account) and credit card (VISA, MC, American Express, Discover).

GOLD STAR + UPGRADE PLAN

Understandably, you’re feeling pretty badly about your damaged `Croix. So why not make the best of a bad situation and treat yourself to that higher-performance model you’ve been dreaming about? With our Upgrade Plan, you receive a brand new rod with a fresh new warranty. Here’s how you do it.

1. Return your damaged rod to St. Croix. Use our Discount Shipping Program to save money.

2. Include a check equal to $50 plus the cost difference between the price of your new rod and that of your damaged one. It’s best to telephone a St. Croix Customer Service Representative at 800-826-7042 (select Service Center), or e-mail at service@stcroixrods.com for assistance in determining the exact price.

3. That’s all there is to it. And there’s no additional s&h charge for customers in the USA. Canadian customers must pay an additional $20 for s&h, and all other International customers must pay an additional $30 for s&h.

Acceptable methods of payment include personal check (drawn on a USA bank account) and credit card (VISA, MC, American Express, Discover).

TRADE-UP PLAN

Here’s a great plan for St. Croix owners wanting to try an even higher-performing model. Hard to believe, but your undamaged ‘Croix is worth money towards the purchase of another in a series which is at least one level higher. Additionally, rods with 5-year warranties can only be traded for rods with lifetime warranties. The rules are below, but you’ll need to speak to our Customer Service Representative to complete the deal.

Here’s the phone number: 800-826-7042. When prompted for the extension number, press either 139 or 135.

But before you call, please read the following explanation of how Trade-Up works. And when you do call, please be prepared to give the model and serial numbers to our Representative. He'll need them to calculate your trade-up cost.

1. First you’ll need to determine the year of manufacture of your rod. To do this, scroll down this page to “Interpreting the Age of the Rod”. You’ll only need the year of manufacture. Rods built prior to 2001 are not eligible for Trade-Up.

2. Subtract the year of manufacture of your rod from the current year. Multiply this number by $10. This is your Depreciation Cost.

3. Return your undamaged rod to St. Croix. You may use our Discount Shipping Program to save money. Package it carefully, because damaged rods are not eligible, even if they are damaged in transit. A damaged rod will be returned to you in the condition in which we received it.

4. The formula below is used for determining the total cost. But again, please contact our Representative at 800-826-7042 Ext. 139 or Ext. 135 to confirm this cost and assist in the selection of your new rod. Acceptable methods of payment include personal check (drawn on a USA bank account) and credit card (VISA, MC, American Express, Discover).

Trade-Up Cost Calculation

Difference in current retail price between your rod and the new rod you want $____

Depreciation Cost ($10 per year) $____

Shipping & Handling Cost (USA and Canadian customers) $__20

Trade-Up Cost (add the three items above) $____

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LIFETIME WARRANTY

•LegendXtreme Rods

•Legend Elite® Rods

•Legend Ultra® Rods

•Legend Tournament® Rods

•Legend® Inshore Rods

•Avid Series® Rods

•Avid Series® Inshore Rods

•Reign™ Rods

•Legend® Fly Reels

•SCV, SCIV, SCIII Rod Blanks

5-YEAR WARRANTY

•Triumph® Rods

•Mojo Bass Rods

•Premier® Rods

•Wild River® Rods

•Tidemaster® Rods

•Avid Series® Surf Rods

•SCII, SCIIW, SCI, E-Glass Rod Blanks

•Note: 2005 and prior years offered a 2-year warranty.

1-YEAR WARRANTY

•Avid Series® Spinning & Casting Reels

•Premier® Spinning & Fly Reels

•Legend® Ice Rods

•Premier® Ice Rods

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Interpreting the Age of the Rod from St. Croix's Serial Number

Since 2001, every St. Croix rod has a unique serial number. This number is located on the rod blank just above the handle. According to St. Croix's Service Policy, the date contained in the serial number will be used to determine the beginning of the warranty period, unless the warranty registration information was submitted within 30 days of purchase.

The first letter of the serial number stands for the year:

A = 2001; B = 2002; C = 2003; D = 2004; E = 2005; F = 2006; G = 2007; and so on.

The second letter of the Serial Number stands for the month:

A = Jan; B = Feb; C = Mar; D = Apr; E = May; F = Jun; G = Jul: H = Aug; I = Sep; J = Oct; K = Nov; L = Dec

The remaining numbers are for St. Croix's internal use.

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DISCOUNT SHIPPING PROGRAM

St. Croix has made it convenient and affordable to return a damaged rod for repair using our special discounts on shipping labels and courier pickup.

We offer two different cost effective shipping options:

Warranty Service Scheduled Pick-Up

St. Croix has partnered with FedEx to offer a scheduled pickup at your home. To take advantage of this "ground call" simply click on this link Warranty Service Scheduled Pick-Up and purchase your scheduled pickup in our store. Once you have completed the transaction you will be directed to a form where you can schedule a date for pickup. The date MUST be within 14 days of purchase. Pickup can not be scheduled for the same day as purchase or any Saturday. If this is a nonresidential address you will be prompted for a "ready time" and "latest pickup time."

Warranty Service Return Label

St. Croix has partnered with FedEx to offer a return shipping label for your package. To take advantage of this service simply click on this link Warranty Service Shipping Label and purchase your service return label in our store. Once you have completed your transaction you will be directed to a form, once there you can verify your information and click submit. FedEx will email you a link to print out your return label. It's that simple.

Shipping and Packaging Instructions

You must return the entire rod, including broken parts. Include a note with your name, address, and telephone number. Include the appropriate payment for the service plan selected. (Refer to Silver Star, Gold Star, and Gold Star+Upgrade Plans at the top of this page.) Disposable shipping containers are preferred by us.

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Return rods to:

Attention: Service Department

St. Croix Rod

856 4th Avenue North

Park Falls, Wisconsin 54552

Phone: 715-762-3226 or 1-800-826-7042

Fax: 715-762-3293

To save freight costs, Canadian Customers may ship rods to the address below. Please place all paperwork inside the shipping carton because customs officials will remove paperwork on the outside of the carton.

St. Croix Rods

c/o FedEx Trade Networks

7075 Ordan Drive

Mississauga, Ontario L5T 1K6 Canada

[Micheal Kyle]

I like the Trade up program that is pretty cool I wish other manufactures would do this.

[fishinwrench]

I sure do hope that my avids have lifetime. @ $160 per they better have. And I had to have one replaced last year and the cost was $20 did they go up to match Gloomis?

I've heard the 20.00 and 50.00 replacement fee from several sources....and I'm confused.

I have had 3 Premiers and 1 Legend Ultra replaced (within the last 4 years) and the cost (ie: the amount I had to send with the returned rod) was always 12.00

Just wondering what is with this 20 and 50 business I keep hearing you guys say ?

I'll also add that on all occasions I had the rods returned in 4-6 days from the time I sent it off. You can't beat that.

I can't say enough good things about St.Croix

[Paola Cat]

I've got a fly rod in with St. Croix right now. They've had it since Wednesday. We'll see how long it takes. I did the Silver Star Service plan ($20.00). PC

[Ham]

Service from St Croix seems to vary based on who you happen to get on the phone. I've had relatively good luck, but others I know have been at loggerheads with St Croix and give up on St Croix rods forever as a result.

[Paola Cat]

Well .... It's been a full 7 days (since receipt @ St. Croix) on the flyrod that's in for warranty service. Nothing heard or received yet. PC