Help-Merc 150 , 1996

[Lifes2Short]

12 actual working days. 

[fishinwrench]

3 hours ago, Smalls21 said:

Guys, i hate to say this, but we all don't know the whole story.....

What if the mechanic had an emergency or was sick and couldn't be at work to diagnose engine??

just like everything in life there are 2 sides to every story.

With myself being in the Marine repair industry, I know that sometimes vital information can be lost between mechanic and service advisor, and then on to the customer..

or maybe the customer mis-understood , or maybe had unrealistic expectations.

Very true in many cases, but I have spoken to Todd and he is the type of guy that takes notes, and is not full of unrealistic expectations.  

Switchbox failures are among the easiest and first things to diagnose when you are troubleshooting a running problem.    This particular incident played out like a doctor prescibing a laxative for a stuffy nose.  

[Smalls21]

Actually in this case, i believe he had unrealistic expectations, and their were circumstances that came  up that were not within anyone's control.

Yes maybe he was without his boat for 12 days, but i know it did not take 12 days to diagnose the problem.

[Lifes2Short]

Actually Smalls they figured it out yesterday and had it fixed by the end of the day.....,thankfully!

[Smalls21]

My point was that it did not take a full 12 days to diagnose the problem, you were only without your boat for 12 days, which i understand is not ideal but it could have been worse.

i have customer boats that have waiting on parts longer than that

[Lifes2Short]

Whatever Smalls, All I can tell you for a fact is they called me yesterday morning and I talked with the mechanic and he said he finally isolated the problem, had the part, got it fixed and I picked up my boat.  And if you were the mechanic he chatted with I thank you for leading him down that path to taking care of the issue.

[Smalls21]

not trying to get in a pissing match with you,  it just so happens i know the other side of the story.

And while I agree, there could have been better communication to you, all that really matters in the end, is your boat is fixed and running like you want it to..

[Lifes2Short]

 Well as you said there are always two sides of the story. But also please note I never badmouthed the mechanic, I was just frustrated at the ongoing issues and reasons for this lengthy issue.....as I know he was too. That is the reason I reached out to this group, just seeking anything that might have been overlooked. He’s an extremely nice guy and I always enjoy my time talking with him.  

[Smalls21]

11 minutes ago, Lifes2Short said:

 Well as you said there are always two sides of the story. But also please note I never badmouthed the mechanic, I was just frustrated at the ongoing issues and reasons for this lengthy issue.....as I know he was too. That is the reason I reached out to this group, just seeking anything that might have been overlooked. He’s an extremely nice guy and I always enjoy my time talking with him.  

i know you didn't say anything about the mechanic. (even though he can be a Jack-Hole)

I know all about the frustrations, believe me, i was frustrated for you.

[fishinwrench]

1 hour ago, Smalls21 said:

it just so happens i know the other side of the story

Well now I'm curious. So did they not do a compression and SPARK test before doing anything else ?   

Why concern yourself about fuel pressure or the condition of the injectors if one or more coils are not firing consistently?   I'm not knocking their diagnostic abilities (actually I am....but let's pretend I'm not because doing so is unprofessional)  but the quickest/most efficient way to diagnose any outboard problem is to first verify the condition of the powerhead, then verify the condition of the ignition/charging system, and if those both check good you can THEN begin to troubleshoot the fuel system  (because getting to a bottom line diagnosis of that system usually takes more time).  Not only that.... there's no sense in doing any fuel system work to a motor that has poor compression or erratic spark.    I mean anyone that thinks otherwise either hasn't had any training at all, or was hungover and not paying attention on day one of the course. 😊