Have bought 2 Lowrance units in the last 3 yrs, and one Garmin. NEITHER of the Lowrance units worked as they should out of the box, one was resolved with a call to tech support last year. Have a brand new Hook 2 that was installed, needed a reset? to get working properly, had the transducer sheared off 2 weeks later and ordered a new one, installed it this past weekend and now that doesn't work! AFTER 1 HOUR AND 20 minutes (most of that on hold) they want me to send them a $499 deposit to send me a new unit and will return the money when they get my broken one back.
It just doesn't sit right with me, I already paid for the product, and they want more money (temporarily) to send the replacement for that product? 60 minutes on hold is unacceptable customer service. How about you send me a paid shipping label I can print out to return the unit and you send me a new one when you get it!
Not happy.
P.S. The Garmin is solid. Rant over.