Kudos to Lew's Customer Service

[Ham]

I had to make a trip to Springfield today. I had enough time to go by the Big Lew's store off. I-44. I had my receipt from another vendor with my Lew's Team Gold Spins in the 1000 size that I had been unhappy with from the get go. 

I was directed to the Service Desk in the back of the store and a young gentleman back there immediately worked with me examining the reels and finding me two suitable replacement reels. He was able to feel the grinding and the stiff paddle handles. He was determined that I leave Happy.

Very good customer service. I left completely satisfied and very appreciative. Hopefully, I will like these as much as I do my 3000 series reels. 

[Ketchup]

I've heard the same thing from others there Ham.  Do you think those were just lemon reels, or that size that has the defects?

[Ham]

The service tech said that the gummy handle was a less than 1% defect, but he had seen it. He seemed surprised by the grinding, but acknowledged he felt it. 

He offered me 2016 reels, but they are heavier because more of the frame is aluminum vs plastic. I opted for another roll of the dice with a lighter reel.

[BilletHead]

 Nice to see they did right for you Ham. Oh I was wondering with all the storms and floods South how you dad is doing down there?

BilletHead

[Ham]

I checked in with him and he's just fine. Living in Baton Rouge, La taught him to always buy on high ground. He and my sister have no water issues at all. It a huge mess though. 

Thanks for asking. 

[dtrs5kprs]

Did your new toy arrive? Could have just picked one up at the store...

[Smalliebigs]

3 hours ago, Ham said:

I had to make a trip to Springfield today. I had enough time to go by the Big Lew's store off. I-44. I had my receipt from another vendor with my Lew's Team Gold Spins in the 1000 size that I had been unhappy with from the get go. 

I was directed to the Service Desk in the back of the store and a young gentleman back there immediately worked with me examining the reels and finding me two suitable replacement reels. He was able to feel the grinding and the stiff paddle handles. He was determined that I leave Happy.

Very good customer service. I left completely satisfied and very appreciative. Hopefully, I will like these as much as I do my 3000 series reels. 

That is awesome to hear....I really have liked the Lews reels I have bought so far but, was hoping their customer service would be good. I have luckily  never had even the smallest issue with my reels and I love them

[kjackson]

Did you run through the museum?  I was at the store a few months back, and it was still in the formative stages. Was wondering how it came out...

[Ham]

9 hours ago, dtrs5kprs said:

Did your new toy arrive? Could have just picked one up at the store...

Not yet. That model was not in stock at store for me to pre test.

 

[Ham]

3 minutes ago, kjackson said:

Did you run through the museum?  I was at the store a few months back, and it was still in the formative stages. Was wondering how it came out...

I didn't get to spend much time at the store. I have no clue what you are talking about though.